Why
Your success metrics should indicate whether the individuals impacted by the change are progressing through their change journeys and getting to the 'new normal' state, in a timeframe established as part of the objectives of the Project, after the Go Live date. For these metrics, the individual is the unit of change, and measuring individual progress can be an indicator of overall project success.
When
The success metrics are established as part of preparing for change and occurs during the planning phase of your project. It is integral assessing user adoption and contributes to the Reinforcement Plan.
How
The metrics below are commonly used to measure where employees are in the change process and how they are progressing. The methods used to obtain these measures include surveys, assessments, observation, and performance evaluations.
Adoption metrics
- Usage and utilization reports
- Compliance and adherence reports
- Proficiency measures
- Employee engagement, buy-in and participation measures
- Employee feedback
- Issue, compliance and error logs
- Help desk calls and requests for support
- Employee satisfaction survey results
If you require assistance with developing your Change Management Strategy, or with one of the Preparing for Change activities (Impact Analysis, Risk Assessment) please contact your Sparkrock Project Manager to arrange a needs assessment meeting.
Return to Preparing for Change in the Change Management guide